FAQ's

Can I track my order?

Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us at burbulesque@gmail.com

Which delivery option do you offer?

We utilize different shipping partners, depending on the size of your order and which country you order from.

How long is the delivery time?

Europe: 5-14 working days
USA and Canada: 10-15 working days
Other countries: 10-20 working days
Please note that a delay can occur at high pressure at the shipping company or a higher number of orders received in our shop.
We will contact you personally regarding any further or unexpected delays of your order.

Where do you ship?

We currently ship Worldwide.
How much does shipping cost?
FREE SHIPPING WORLDWIDE 🌎
We utilize different shipping partners, depending on the size of your order and which country you order from.

What happens if my package or my products arrive damaged?

If you think your order is damaged or faulty please reach out to burbulesque@gmail.com with your order number, photographs and a description detailing the issue. As soon as we have received the pictures and description, we will process your request.

Can I return my order?

You are always welcome to return your order by the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, tags and/or labels) within 14 days of receiving a product ordered. Please note, any initial shipping fee will not be refunded, and a return shipping fee is paid by customer itself. Please remember to keep your tracking number until we have confirmed the return.
If you would like to return your order, please follow the below instructions:
For returns:
Package your return securely (with original packaging, tags and/or labels).
Please note:
All returns have to be shipped back to us within 14 days of delivery. This applies for full-priced and sale pieces.
All pieces must be returned in their original condition, with all tags attached. Worn or damaged pieces will not be accepted for return, unless you have contacted us separately with a specific claim and we have accepted.
When shipping your return, make sure the parcel is securely sealed, to avoid any damage.
Can I make changes to my order after the order has been placed?
You can change your order as long as it is not yet shipped from our shop. Orders made before 12.00 will be shipped the same day. Please contact us at burbulesque@gmail.com as soon as possible to change your order.

I want to exchange my item. How do I proceed?

If you wish to exchange an item for a different size or color, please follow the return steps and place a new order.